Fastest way — delete directly in the app
- Open HEXAWORLD 1984.
- Go to Settings → Account (also reachable from your profile).
- If you are still playing as a guest, link a Google or Apple account first — the Delete account option appears once your account is linked.
- Tap Delete account and hold for 2 seconds to confirm.
Once deletion is confirmed, your account and every record are erased at once and cannot be undone. Some raw play, season and archived records may remain briefly afterward under the retention schedule below before they are automatically removed. Device-only settings can be removed separately by uninstalling the app.
No access to the app — request by email
Use the button below to email us. To help us find your account, include the email address linked to your account, or the Citizen No. shown in your profile (for example #3F9A1C). A nickname or Citizen No. alone is not proof of ownership — do not send passwords or full payment details, such as full card numbers. We will explain only the minimum additional information needed to verify and process the request.
Data that is deleted or retained
| Data type | Deletion / retention policy |
|---|---|
| Account profile (anonymous UID, linked email, nickname) | Deleted immediately when the account is deleted in-app, or within a reasonable period after an email request is verified |
| Linked Google or Apple account details | Deleted through the same process |
| Server game state (progress, currency, purchase entitlements) | Deleted through the same process |
| Ranking / season records | Aggregated per weekly season; past seasons are kept for at most 8 seasons, then deleted |
| Friend gift records | Deleted 90 days after sending, regardless of account status |
| Push notification token | Deleted immediately when notifications are turned off or the account is deleted |
| Purchase / transaction records | Kept for the period required by law (for example 5 years for payment records); store-side records are managed independently by Google Play or the App Store |
| Device-only settings | Removed when the app is uninstalled |
Minimal records needed for legal obligations, payment or refund handling, fraud prevention, or legal claims, and transaction records independently managed by Apple or Google, may remain until those purposes end. Other data follows the deletion and retention procedures in this notice and in the Privacy Policy, section 5.
Request verification and response
We normally respond to deletion and other rights requests within 30 days. In-app deletion is immediate. If a request must be refused or limited — for example because we cannot verify you own the account, or because a minimum record must be kept by law — we will explain the applicable reason and any available next steps. See Privacy Policy, section 6 for your rights in full.